So, why should I switch to the Ranger tow management solution? This is the most frequent question we field in calls from tow companies who are dissatisfied with and/or have outgrown their current software. The answer from our customers would be: “You’ll make more money!” Our customers have experienced the promise of value that has guided the development of the Ranger solution over the last 15 years — more calls per driver while using less fuel ! However, for potential customers it seems to come across as too simplistic and is generally greeted with skepticism. They are looking for more tangible specifics – in the words of an old Wendy’s ad: “Where’s the beef?”
The capabilities of most tow management systems have improved over the last 15 years, so the distinctions that make a difference in bottom-line performance require more than a superficial review of just dispatching … so … Why Ranger SST?
Beyond delivering the operational basics of assigning trucks and providing accuracy in accounting (which may not be so “basic” in other software), Ranger provides capabilities to improve bottom-line performance, but also to grow the top line, assisting customers in:
Ranger’s LotMasterTM provides all of the functionality expected in a storage lot solution and much more. In addition to the integration with Auto Data Direct, and lien letter preparation:
Ranger’s TransportOpsTM is aimed at three market applications: transporting construction equipment (e.g., between a rental location and a building site), moving containers (e.g., to/from multi-modal shipping points), and relocating automobiles for auction (e.g., from a towing company storage lot to a regional auction facility). The process capabilities enable dispatchers to:
Pricing in Ranger has two distinctive pillars – first and foremost is ease of use. In response to customer suggestions: “we don’t want to work for the technology, the technology needs to work for us”, Ranger developed the “Pricing Factory”.
The Pricing factory makes it easy for dispatchers to handle the complexity of diverse requirements in towing and recovery:
The second pillar is that pricing is fully integrated with the Ranger mobile app. Account-specific pricing goes to the mobile app with the call. Dispatchers don’t need to figure it out and send messages to the driver. The driver doesn’t need to figure it out. The device has all of the needed formulas and calculates the correct pricing – including the customer pay portion of an invoice. And, drivers can pre-authorize and process credit card payments in the field.
With Ranger’s SmartDispatchTM, dispatchers are equipped to excel – with capabilities that aid both seasoned dispatchers, and recent hires.
SmartDispatchTM enables visual, drag & drop dispatch from the map. Dispatchers can see ALL open jobs, and ALL available trucks, on ONE screen to make better deployment decisions — shortening ETA’ s, and lowering fuel costs.
Perhaps less transparent, there is a significant benefit in shifting how dispatchers spend their time — from talking to drivers, to talking to customers (pinpointing locations so that drivers arrive sooner, and providing updates to achieve higher levels of customer satisfaction).
And, GPS tracking and mapping (built on Google maps) is fully integrated into the Ranger solution – No separate bolt-on product for GPS is needed.
Ranger’s PatrolWorksTM for private property enforcement supports an existing core business line, or provides an opportunity for diversification and growth. Distinctive capabilities include:
As noted above, Ranger has three robust mobile apps – for Towing (Android and Apple), Lot Management (Android) and Private Property Enforcement (Android). The purpose of the mobile apps is not only convenience. Ranger’s guiding principle for mobile app design is to extend the processes in the office to work seamlessly with resources in the field, to:
“Easy” seems like an overarching goal until the accounting reports are wrong. Ranger is more than a spreadsheet that allows changes to any number, by anyone, whenever it suits. Ranger is easy-to-use, but with the requirements for accounting accuracy in mind:
Functionality without reliability (e.g., high uptime, no app “crashes”) is of little value. Reliability is often an afterthought until the system is not working. Ranger has more experience in successfully operating a completely “cloud-based” tow management solution (SaaS – Software as a Service) than anyone else. Ranger has 15 years of “lessons learned” – eliminating the “glitches” that others are still discovering.
And, Ranger has invested heavily for reliability/uptime. The solution is hosted in a commercial data center with redundant internet, power, and cooling — with the latest in physical and logical security. All data is backed up nightly. There is redundancy built into each component of the Ranger infrastructure architecture. And in a “worst case” scenario, Ranger even has a disaster recovery solution in place to fail-over to a different data center location. Ranger functionality comes with reliability.
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Why Ranger SST? — advanced technology for superior performance. If you are looking to grow your top and bottom lines, give us a call and let us put Ranger Service Solutions Technology to work for you!