CommLinkTM – A Mobile Solution Tow Truck Drivers Can Count On

Looking for a mobile solution for your tow truck drivers?  Ranger SST’s CommLink^TM is the tool you’ve been looking for to increase productivity and keep your drivers happy!

Reliability You Can Count On

Ranger’s CommLink^TM has long been the leading, highest reliability driver-centric mobile solution in the industry — and best of all… it actually works as promised!

Designed to work your Android phone or tablet, CommLink^TM leverages proprietary technology and techniques that enable multiple processes at the same time (e.g., status updates, VIN look-up, AND location tracking).   This means no gaps in your GPS data, whether the driver is receiving new call details, entering customer and/or vehicle data, messaging the office – or doing a combination at the same time!  In addition, all information entered by the driver will get to the job record without any reentry – whether the driver is in coverage or not.

Increased Productivity

Our solutions are designed to increase productivity and improve the bottom line for your towing business.  With the CommLink^TM mobile app, you’ll find resources to increase driver productivity and the overall efficiency of business processes.

Driver Productivity Features

• Turn-By-Turn Navigation
  • Our in-app navigation system is powered by Google Maps to give drivers accurate and easy-to-follow directions to Incident and Destination locations. And, using the GPS capabilities in the driver’s mobile device provides a lower-cost GPS solution than hard-wired devices.
  • SmartTruckRoute integration is also available for heavy duty wreckers and transport vehicles so that they avoid restricted truck routes.
• Driver Status Updates
  • Drivers can easily update their job status for dispatch, indicating progress from “enroute” to “clear.”
  • A geofence is created around the Destination location, providing advance notice to dispatchers as they consider which truck to assign to open jobs.
  • Similarly, the geofence around the Incident location provides an on-scene timestamp in case the driver faces a crisis on arrival and immediately goes into action.
• Messaging
  • CommLink^TM’s high reliability messaging system simplifies every job!
  • Dispatchers cannot only send job details/updates to the driver, but also new information and instructions – and drivers can reply using pre-written messages with just one tap.
  • Dispatchers can assign another job to a driver while they are on another call, or easily notify the driver if a job is cancelled.
• Create Calls on Scene
  • Drivers have the ability to create a call when needed, whether it is observed when close to another job, or whether taking calls after business hours when a dispatcher is not available in the office.
• Easy Data Entry
  • Drivers can skip typing and use microphone capabilities in their Android smart phone to enter job notes in the app – which can be copied to invoices.
  • A VIN look-up can be completed by entering a license plate, and if that fails, the VIN can be scanned with a bar code reader on the device – minimizing data entry requirements.
• Picture-Taking
  • Any photos taken by the driver are automatically linked directly to the job record.
  • The device can be set to send pictures when in a Wi-Fi environment, to reduce airtime costs.
• Pricing/Approvals
  • Account-specific pricing is sent with the call to the device, so drivers don’t need to know rate books, or spend time on calculations, or wait for input from a dispatcher.
  • Drivers can add extra services and, with permissions, make adjustments to the service charges.
  • When appropriate, the pricing process can be designed to include approvals from dispatch.
  • Drivers can accept and record payments on-scene that are recorded with the job record.
• Signature Capture
  • From consent-to-tow, to pre-existing damage acknowledgement, to acceptance of payment responsibility – drivers can capture client signatures in CommLink^TM to create an electronic record of approvals and reduce liability.
• Easy Invoicing
  • Drivers can request that customers enter their email address, so that dispatchers can send the invoice as soon as the call is clear – paperless!
  • Or, drivers can print an invoice in the truck with CommLink^TM managing the process.
• Credit Card Processing
  • Credit cards can be pre-authorized before a driver renders services directly in CommLink^TM.
  • At clear, credit card payments can be processed – with manual number entry or using readers .
• Configure by Account
  • Flags can be set to remind drivers of needed information – e.g., VIN, BOL, Member Number.
  • These flags can be configured by account, or set by dispatch at the time of call assignment.
• Inspections
  • Pre- and post-trip tow truck inspections are easier than ever with our user-defined check lists. You determine what needs to be validated, and your driver can check the list directly from the CommLink^TM

Business Productivity Features

• Dispatchers Can Focus on Customers
  • By giving your drivers resources in hand and leveraging two-way messaging, CommLink^TM frees up your dispatchers to focus on talking to customers, rather than to drivers!
• Drivers Have Shorter ETA’s and Spend Less Time On-Scene
  • Navigation on the device guides drivers directly to the location as pinpointed by dispatch.
  • Processes on the device enable drivers to enter needed information and clear calls more quickly.
• Mobile Device Management Keeps Drivers “On-task”
  • Devices can be configured to prevent surfing, video downloads, game-playing, etc.
  • By limiting usage to business-related activities, air time expenses and diversions are reduced.

Is your towing business ready to increase driver efficiency with the CommLink^TM mobile app?  Contact us today for a free demonstration.