CommLink – Driver-Centric Mobile App
Our driver-centric mobile solution – CommLinkTM – has long been the most robust and highest reliability tool for drivers in the industry.
Designed with drivers in mind, CommLinkTM provides drivers with the fastest route to the scene. In addition drivers are equipped to call the customer as needed, enter a license plate and receive vehicle details (including VIN), take pictures, collect signatures, enter required extras, update call status, and take payments on-site (including credit cards). Drivers can pre-authorize credit cards when they arrive on-scene to ensure payment for the services delivered when the call is complete (without re-entering the card).
Best of all: it actually works as promised!
Drivers receive all call details that Dispatchers have available. There is no manual entry of address information because Ranger sends the GPS coordinates directly to the navigation app on the device. All pictures taken by the driver are linked to the job record in Ranger for future reference.
Our signature capture feature allows drivers to capture customer signatures in CommLinkTM to create an electronic record of approvals and reduce liability.
From consent-to-tow, to pre-existing damage acknowledgement, to acceptance of payment responsibility – signature capture minimizes disputes.
Calculating charges and processing payment can be done efficiently and effectively while your driver is still on-scene! Account-specific pricing is sent with the call – drivers save time because they don’t need to know the rate book or ask dispatchers for pricing. The device makes it easy – it does all of the calculations, not the driver. Drivers can ask customers to enter their email address so dispatchers can quickly email invoices
Learn more about a better solution for mobile towing business software here.
