Call-taking to Driver's Mobile Device
DispatchDirectTM is the foundation for call-taking, dispatching, invoicing, and reporting.
DispatchDirectTM provides digital dispatch with all major motor clubs to receive service requests, return the estimated ETA, and then, enter all call information automatically into the Dispatch Board when the PO is received. This solution also includes accounting – invoices (can be emailed to customers) and payment receipt and application (including integrated credit card processing).
- Dispatch from anywhere (PC or Apple)
- Digital Dispatch with all major motor clubs; one-way import from AAA portal
- Fast, easy call-taking: Tows, Roadside Assistance, Swaps, Recoveries
- Pre-loaded account information (addresses, account pricing)
- License plate to make/model/VIN
- Drag & Drop call assignment to drivers
- Auto-confirmation that calls received by driver
- ETA tracking
- Geo-fencing for automatic status updates
- Estimated charges at call-taking; Quoting